SERVICE TERMS AND CONDITIONS
AAce WetClean (“we”) owns and operates the laundry and ‘dry’-cleaning shop located at 1108 Kenmount Road, Paradise (“shop”) and all 24/7 Ace WetClean Laundry Lockers (“lockers”). These Terms of Service (“Terms”) apply to all users of our services and users who simply view the content on or available through our Website www.acewetclean.com (“you”/“user”) and order Forms www.acewetclean.ca. By using the Website, Forms and/or our services, you indicate your acceptance of these Terms. If you do not accept these Terms, then do not use this Website, Forms or any of its content or services. These Terms may be amended or updated by Ace WetClean from time to time without notice and the Terms may have changed since your last visit to the shop or Website. It is your responsibility to review these Terms for any changes. Your use after any amendments or updates of these Terms shall signify your acceptance of such revised Terms. Any new features that may be added to the shop or Website from time to time will be subject to these Terms, unless stated otherwise. You should visit this page periodically to review these Terms. Additionally, after your first order with Ace WetClean any subsequent orders or weekly service you use indicate your acceptance of these Terms and your authorization to charge your selected payment method on file (We or the POS system do not store payment methods, payment mothod is stored by payment processor).
PRICE AND PAYMENT All prices are subject to applicable taxes of the Province. Prices and delivery charges are subject to change at any time. Payment needs to be made to us in full before we can release items back to you. If a payment is not successfully settled, you remain responsible for any uncollected amounts and authorize us to charge your selected payment method, as it may be updated. We reserve the right to suspend servicing you if old orders remain unpaid.
DROPPING OFF OR COLLECTION OF ITEMS You will be given an order ticket. If it’s express drop-off, we will call you prior cleaning your garment/s to confirm the number of pieces and order total. If it’s a detailed invoice, the count is final and description of your items might be final unless you get a call before cleaning your garment/s. You can view your updated order thru our Customer Portal. If you find any discrepancies in count and description of your items, please let us know. If you believe the depreciated value of your garment/item exceeds 10 times our service charge, please declare the value. In which case the garment/item will be serviced at 1/10th of the declared value of the item. We will require you to read our Customer Consent Form to authorize the processing of any item that we consider a risk. We also request you to read this form for processing – curtains, leather and suede (future service), wedding/ beaded/evening dresses, and or other household or non-clothing items.
COLLECTING OR DELIVERY OF ITEMS You may required to show your ticket when you pick-up your items (better with our Portal/App). If you need someone else pick-up your order, please have the person added to our system as spouse. Check your order is complete when you pick-up – no liability for missing items once the items are not within our possession. We offer charged pick-up delivery service to homes for now with orders more than $50 for WetCare Subscribers. Uncollected and repeated attempts to deliver items may be disposed of after 90 days. We will not be held liable for any loss that you may suffer in such an event.
GENERAL EXCLUSIONS BY ALL DRY CLEANERS (some terms may not apply to us) Sorry but we cannot be liable for: (a) Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to (b) Any feather / down filled item (c) Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings. (d) Any item which is damaged by any accessory on that item (e) Any ink marks left behind by our poly-marking label system (f) In the event that any garment / item is lost / damaged by us and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customer’s order. We will not compensate for retrospective value of set loss / damage. (g) Any item that does not show cleaning instructions (h) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process (i) Any item with faulty adhesives or interfacing which leave a mark after cleaning (j) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process (k) Curtains, blinds (venetian, roman) – For the avoidance of doubt we are not responsible for the following : • Glued-on trims – many adhesives will not withstand the solvents used in cleaning, especially if affected by exposure to light or if more than one year old • Tassels – these may have been weakened by the effects of light • Tie-backs – many of these are not designed to be dry-cleaned. Some are stiffened with plastic liners and often glued during make-up for ease of manufacture • Weights in the bottoms of curtains – these can be small, round, lead weights or chains that can do untold damage during cleaning as they are smashed against the cage sides during the tumbling action. Customer must remove if possible • Swags and tails – these are often cut on the cross (bias) to aid the drape. They can be pulled out of shape during cleaning. • Silver and gold painted designs – most pigments only adhere lightly to the surface of the fabric and can be lost during cleaning. Some may survive the first or second clean, but loss can be progressive over each clean, depending on the amount of mechanical action they are subjected to. Please be aware we are not responsible for this loss • Flocked velvet may change in nature and become hardened • Watermarks contained within the fabric – May not be possible to be removed during cleaning • Old or Poor Stitching – May loosen during cleaning • Weakened Fabric as a result of ultra violet light exposure – May only be noticeable after they are taken down. Weak fabric may be damaged during cleaning • Shrinkage – In the cleaning process may be up to 10%. Stretching post-cleaning may restore some of this length, but they may relax over time. (l) Household items (duvets, bedspreads, upholstery covers), leather and suede items Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.
CUSTOMER SERVICE In the unlikely event you are not satisfied, please contact our customer service by phone or email with your order number and email, ensuring it is returned unworn / unused with the original packaging. You will receive a Customer Service Form that must be fully completed. Failure to do so will invalidate any potential complaint. Please notify us of any such complaints within 48 hours from collecting your item. After those 48 hours we will not be responsible for any such claims.
CLAIMS Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the International Fabricare Institute (I.F.I.) guidelines. We will not be liable for any item(s) not collected more than 90 days after dropping-off or picked-up such item(s) with us. • Any claim settled by us will be on condition that it is accepted by you as full and final settlement • We will not be liable for any damage which is not related to or caused by the cleaning process • We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you have not followed the process for making a claim under the Customer Service paragraph above • We follow the International Fabricare Institute (I.F.I.) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will calculate adjustment value which utilizes the average life expectancy of the textile and the actual age of the article.
PROMOTIONS We may offer discount promotions and other types of vouchers. In order to redeem a voucher, you must register for an account with us. A voucher may only be used once by its holder and may not be reproduced or transferred to another party. Vouchers are non-refundable and may only be used to redeem the promotion associated with the applicable voucher.
These Terms & Conditions are copied from Fabricare Industry standard Terms & Conditions. We modified some Terms that specifically related to our shop (eg. The Customer App). We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shop and on our Website. These Terms & Conditions do not affect your statutory rights.